Safer Workplaces Start With Better Understanding
The Person Factor works with organisations to understand how your people and systems are functioning in the grey area between The Plan and Real Life. That's where decision making and enabling processes matter the most. Carefully curated services ensure you are gaining safe, productive outcomes from every investment. These services include incident response, organisational performance diagnostics, development workshops and ongoing support to help teams build safer, more effective ways of working.
Explore Services
Respond
Sometimes, the wheels come off. You've had an incident. Someone may have gotten hurt. Or there was potential for a worse outcome. This is where Respond is just what you need.
Traditional incident investigations look for root causes and focus on what the involved people should have done. It's an approach heavily influenced by hindsight bias and it's unhelpful. Human error is never the cause; it's only ever the symptom.
The Person Factor's Respond package blends energy safety, human cognition and decision making and system design to give you deep insight into how the event really happened and where you need to strengthen your system of work, your people and your organisation. This type of insight challenges your thinking and asks you to do things differently.
The findings will enable you to better understand and effectively manage the space between The Plan and Real Life. This is where true health and safety risk management and assurance live.
Investigations are hard for everyone involved. That's why some people call them something else. It doesn't change what it is. With my expertise in psychological safety and the fact that I'm just a good human, you and your team will be guided with great care.
The only thing you've got to lose here is the opportunity to bank the learnings that will prevent a reoccurrence.
- Pre-visit desk top discovery.
- One day on site for field-based discovery.
- Detailed report with considered recommendations, focusing on the reality of risk mitigation in between The Plan and Real Life.
- One hour debrief with your Executive team.
Investment: Starting from $3000 + GST
This report is like Christmas has come early.
- Network Performance Manager, Top Energy
The learnings were so much deeper than we could have achieved on our own.
- People and Safety General Manager, EA Networks.
Explore
We usually have two reasons for wanting to explore in H&S. We either want peace of mind that we're on the right track, beyond what is found in an audit report; or something isn't right and you can't for the life of you figure out what's causing it. It might be a run of high potential incidents. It might be the cynic in you growing more and more skeptical each time you read the H&S dashboard report. You're feeling uneasy and you want the problem solved. The Explore package is for you.
This is where we look deep into the layers of your system of work and your organisation - the true drivers of H&S outcomes. Findings are crafted into recommendations that target strategic drivers of organisational performance.
- Two days on site for discovery.
- Report detailing what is working well, what is missing and recommendations.
- One hour debrief with the Executive team.
Investment: $10,000 + GST
Building on from the work done in the Discovery, we go into deeper detail to better understand the underlying mechanisms that have delivered the unwanted outcomes you are seeing. We move from identifying the what and explore the why and how.
Investment: Discovery package + $300 + GST per hour.
Engage
As much as we can, we want to take a proactive approach to health and safety. This means giving yourself, your Executives and your frontline teams the knowledge and understanding that enables sound decision making and safe outcomes in the shared reality between The Plan and Real Life. It's all about the relationship between our brain, the organisation and what we do in real time in our system of work.
- 30 attendees.
- Two hours.
- Fast paced and full of laughs.
- Group activities for take away development.
- Made to order.
Investment: $5000 + GST
- 15 attendees.
- Two hours.
- Thought provoking and fun.
- Practical.
- Group activities for take away development.
- Made to order.
Investment: $5000 + GST
We know that when life is throwing wrenches, staying safe at work becomes that much harder. It's hard to talk about the really hard stuff, so we keep it quiet and hope for the best. This means that you'll have people who are physically at work but mentally somewhere else.
In high hazard environments, this increases the likelihood that critical controls will be incorrectly applied or that mistakes will occur where there's no system safety net.
Imagine if you could account for reduced emotional capacity before any harm occurred?
- Designed to give leaders actionable insight without frontline workers having to spill the beans before they're ready.
- Carefully chosen questions from an array of peer reviewed diagnostic tools to provide you with a survival mode quotient, that enables you to see the invisible loads your team may be carrying. Supported with interpreted insight with expert commentary and pragmatic recommendations that enable you to reduce risk, improve team cohesion and act decisively.
- This clever tool is multi-functional and can be used to assess capacity before a complex, high risk job or to check in with teams across the year.
Investment: Access to the Survival Mode Risk Assessment tool starts at $1500 + GST per team (up to 15 participants), per use. There are a range of other options available depending on your needs and team sizes.
Can you bring her back?! What she was saying was so easy to listen to and easy to think about.
- EA Networks
Stabilise
You want certainty that when it counts, your frontline teams are going to make the right decision. Getting to that level of certainty is beyond roles and responsibilities and mandated controls.
It lives in the relational parts of risk management.
That needs to be deliberately and carefully built and supported by right sized guardrails that can move and flex with your operational requirements, all whilst keeping tight where it matters most - in the shared reality between The Plan and Real Life. This is where Stabilise options are crucial for your fatality prevention efforts.
When you have invested in learning and discovery, you want to make sure that it's integrated into your everyday approach to operations. Not just in the Health and Safety team, but across the entire organisation. This takes strategy.
- One day.
- Including the Health and Safety team and Operations leaders.
- Pre workshop prep meeting with homework.
- Strategy content published in report form, ready for graphic design.
- The map with directions to move you from performative to transformative.
Investment: $10000 + GST
It's one thing to understand something, it's another to apply it. That's where I can help you. When we lift the health and safety capability of our frontline leaders, safe outcomes for the team are far more likely.
- One to one coaching - virtual or in person.
- Scheduled or on call.
Investment: Starting from $250 + GST per hour
Fatality prevention sits beyond the assurance dashboard. With my fractional support you and your Board can confidently say you know where the gaps are and what is being done to close them to prevent fatal events. It allows your H&S team to keep working on the important stuff, while I keep a close eye on all the moving parts.
You might be asking yourself if this is the work your H&S team should be doing. Because they are part of the system you are trying to understand, they inadvertently bring too much bias to the table. My impact lies within my independence.
Or, you may just have an empty H&S Manager role that needs interim care taking while you recruit.
We can tailor this one to suit.
Investment: POA
