Services

Psychological Safety for Organisations

The Benefits of Psychological Safety for Your Organisation:

In today’s modern economy, most employees are looking for inclusive and people centric workplaces. Research from thought leaders such as Brene Brown, Amy Edmondson, Scott Geller, Stephen Covey and Stephen Kohn shows that organisations that invest in a culture of psychological safety consistently have the competitive advantage when it comes to attracting the best people, retaining those people and unlocking their full potential. People at all levels of the organisation are more likely to take ownership of business outcomes and are more willing to speak up when they see an opportunity for enhancement. People are less afraid of change and instead have the trust and confidence to drive it. Most importantly, a culture with a strong foundation of psychological safety is a culture where your employees can flourish and bring their best selves to your business every day.

Our approach:

With The Person Factor assisting you, explore the link between psychological safety and transformational performance; create that culture where people feel safe to be themselves, express their ideas, ask questions and admit mistakes and nurture and grow the level of engagement needed in today’s Gig Economy, where your employees are not guaranteed to stay.

When trying to enhance any element of performance within your organisation, The Person Factor recommends firstly getting a measure of psychological safety and strengthening your leadership team’s understanding of psychological safety and how to sustain it. This gives you a solid foundation from which your next improvement project can be built upon, increasing buy-in and the sustainability of the project.

  • Strategic plans for enhancing psychological safety.
  • Education sessions to support leaders, managers and executives in their understanding of psychological safety and why it matters for optimum organisation performance. Includes a 5 Point Impact Plan your team can take away and implement.
  • Coaching for leaders – one on one coaching for leaders wanting more support with embedding or enhancing psychological safety in their team or the wider organisation.
  • The Fearless Organisation Scan – Borne from Project Aristotle, a collaborative team improvement project between Harvard Professor Amy Edmondson and Google, the Fearless Organisation Scan is a certified assessment of your organisation against a set of research supported diagnostic criteria. This scan gives you a robust measure of the level of psychological safety present within your organisation and includes a facilitated debrief to allow for a comprehensive understanding of the findings and what next steps are going to best benefit your teams.

Organisation Performance Diagnostics

The Benefits of Performance Diagnostics for Your Organisation:

Rummler and Brache summed it up perfectly when they quoted “if you pit a good performer against a bad system, the system will win almost every time.” Ineffective systems contribute to employee stress and burn out, disengagement and poor business performance. One of the biggest challenges organisations face is identifying these systemic issues. This is because people are incredibly resourceful and will make do and get by, delivering you the best results possible, in spite of the hindering system they operate within.

Our approach:

Taking a systems analysis mindset and wrapping it around behavioural science expertise, The Person Factor can assess and define the true root causes of your performance challenges and customise an action plan that is designed to be embedded and sustained, long after the project is delivered. Alternatively, the same process can be used to identify the strengths of your systems so you can preserve the existing areas of excellence and replicate them across your organisation.

Behavioural Systems Analysis

Often, the first sign that something is amiss within an organisation is when we notice a decline in employee engagement or a decrease in what we see as the performance of a team or individual. Common approaches to remedy these typically include employee engagement strategies, training, development or in some instances disciplinary processes. Most organisations find that these approaches utilise a large amount of resources and often fail to deliver a measurable improvement. Using Behavioural Systems Analysis, The Person Factor can take a deep dive analysis of your organisation as an adaptive eco-system, mapped against research supported variables. In this analysis we will identify the vertical, horizontal and diagonal layers to your business and the behavioural patterns within these (both expected and unexpected).

This service is recommended for:

  • CEOs or Executives wanting to clarify vision, or create a burning platform for change;
  • Department Managers intending to make changes to their team structure or workflows;
  • Leaders wanting to identify root causes to ongoing performance or engagement deficits within teams/departments or across the organisation;
  • Organisations wanting to understand and replicate their pockets of excellence.

Performance Diagnostic Checklists

A smaller scale, entry level performance diagnostic tool. The Performance Diagnostic Checklist takes the impact of our attitudes, behaviours and results on our ongoing performance and provides a series of specific questions to guide leaders in their discovery of the true root cause of observed, decreased performance by a team or individual. The PDC is intended for team leaders/front line leaders to assist in the day to day troubleshooting of inevitable performance dips. Consistent utilisation of the PDC helps to reduce bias and assumption, can improve worker/leader relationships and can assist with nurturing psychological safety within your organisation. Implementation of the PDC with your team. Includes co-design of the tool and training sessions for self sufficient updates and analysis going forward.

Coaching and Feedback Process Enhancement

The benefits of Coaching and Feedback Process Enhancement for your organisation:

Performance feedback has been a part of most modern organisations for decades. We know that for feedback to be effective there are fundamentals that need to be understood and consistently applied. Partnering with The Person Factor, you can have science based observation and feedback processes built from a foundation of trust and candor. These processes will strengthen psychological safety, improve performers' engagement in the process and enhance performance.

Leader to team member 1:1's

Get your teams motivated and progressing on your business priorities with efficient and effective 1:1 check ins. Using the science of behaviour, The Person Factor will structure your 1:1s to cover the things that are most important for optimal engagement and performance, making sure your 1:1s aren’t just another meeting.

In-field coaching for safety and quality

How and when we deliver feedback determines the impact of that feedback on a person’s performance. Partnering with The Person Factor, your leaders and teams can experience the benefits of one-on-one in-field coaching, giving them practical opportunities to learn and apply the fundamentals of effective feedback, resulting in enhanced performance of both your leaders and performers.

Bespoke Processes for Targeted Improvement

Sometimes, even with the best innovation, there are still manual tasks that carry a risk of harm. Often when we observe experienced performers, we discover they have knacks or small adjustments to the task that they have mastered over time that keep them safe from harm. Often, these valuable nuggets of experience are not realised and not shared. Working with your frontline teams, The Person Factor can uncover these knacks and develop a process that allows for them to be defined, reliably observed and taught to other performers.

Pinpointing for Success

More often than not, the documentation we need our frontline teams to use is wordy and complicated. Partnering with The Person Factor, we can make these important documents brain friendly, easy to use and inclusive for diverse learners. Most importantly, we can make sure that the safety critical information within these documents is easy to find and easy to understand.